On this very special 100th post edition of Health365 I am tackling perhaps the heart of all contemporary healthcare issues. That issue is defining truly, madly, deeply, what, in fact, is an EMR… Today that is a question when I ask 1000 physicians I get 1000 different answers.
Recently I was speaking with a senior physician at a very prestigious American hospital with virtually unlimited funds, it’s a short list, I am not going to name names. Despite having an EMR system and “digital workflow” and having spent nine figures on getting there, the doctors at this facility are today, in fact, doing their progress notes on… paper. After the fact data gets entered back into the electronic system, hopefully sooner rather than later. The doctors for a variety of reasons can’t make the digital progress note work in real time and reverting to paper is workable for the time being. While they may claim to be using EMR, I think it’s hard to call what they have truly an EMR. This reminds me of the story told in “The Data Model That Almost Killed Me” . Delayed entry in many cases, particularly in a hospital environment with the expectation of a “digital workflow”, can be worse than the paper process that existed before the “EMR” implementation. It is going backwards not forwards.
So what does make an EMR, I think there is really a pretty simple forumla that works in all the cases I am familiar with. There are three parts to an EMR: technology + reasonable cost = improved patient outcomes. Something that fails to meet the laugh test on any of those three components cannot be considered an EMR. An EMR that improves patient outcomes but comes at an exorbitant price is not an EMR. Same goes for one that is cost-effective, yet has no positive effect on patient outcomes. Taking a look the major hospital I eluded to above they spent well beyond what any sane person would consider reasonable, they are now not even really using the technology they paid for and they have yet to measure any substantive improvements in patient outcomes, while the system is technically working I would call it a failure as an EMR.
Pinning down the precise meaning of “improved patient outcomes” can be a difficult task and is outside the scope of this first post, but I’ll touch on it in a forthcoming entry. There is a lot of confusion about the differences between EMR, EHR, PHR, etc., but arguing over those kinds of semantics is a waste of time, frankly. The main point is the equation I just mentioned, if you don’t have those three components, the rest is immaterial. As the feds wrap up their testimony (including my contributions) on meaninful use more and more I hear amongst those in the know that this 20 billion dollar incentive package is going to result in more of the same, that is more nine figure “EMR” installations where the key data points still make their way to paper first. There is hope though, there is a shining example of how EMR can be done not perfectly but very well on a very large scale and of all institutions it is facilities run by the VA that make the grade. Congress knows this but have not yet learned the lessons of why the VA has been successful and instead focused on superficial elements. The remainder of the posts in this series will delve deeper into the issue of EMR, what is it and how to do it, so stay tuned…